Privacy Policy
1. Introduction and Purpose
The purpose of this policy is to set out how Apollo Cardiology (we, us) collects and manages your personal information (including but not limited to patient health information).
Apollo Cardiology is committed to ensuring the privacy and confidentiality of personal information it collects. We comply with the Privacy Act 1988 (Cth) and other applicable privacy laws.
2. Personal information we may collect about you
Patients
If you are a patient, the personal information we collect may include:
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Medical history
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Test results
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Family history
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Ethnic background
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Medicare/insurance details
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Billing/account details
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Lifestyle information
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Next of kin/emergency contacts
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Clinical photographs or recordings (with consent)
Referring clinicians and healthcare professionals
We may collect your name, contact details, professional qualifications, and other relevant interactions with us.
Customers and service providers
For customers and providers who are natural persons or representatives of legal entities, we may collect:
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Name and contact info
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Bank details
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Limited identification data
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Service or engagement-related information
Others
We may also collect data about family/support persons, visitors, and healthcare professionals including name, contact details, and their relationship to the patient.
3. How we collect your personal information
Where practicable, information is collected directly from you. We may also obtain data from:
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Family or carers
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Referring clinicians
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Healthcare teams
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Service provider organisations
We may also collect data via video surveillance for safety and security purposes.
4. Why we collect and how we use your personal information
Patients
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Delivering healthcare
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Managing appointments and billing
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Clinical audits, training and research
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Legal and statutory compliance
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Service improvements
Others
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Relationship administration
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Communications and updates
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Analytics, training, and audits
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Legal compliance
5. Research and product development
We may use de-identified data for internal research, quality improvement, and development of new medical tools or methods. Any identifiableinformation will only be used for external research with your explicit consent and under approved ethical protocols.
6. When we share your information
Depending on the context, we may share your information with:
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Treating healthcare professionals
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Government agencies (if contractually or legally required)
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Hospitals/healthcare providers
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Legal representatives and insurers (with consent)
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Law enforcement or courts (as required)
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Service providers supporting our operations
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Other parties where required or permitted by law
Some recipients may be located outside Australia, including the EU, UK, or USA.
7. My Health Record
If you use the Australian Government’s My Health Record, we may access it as permitted under your settings. You may restrict our access through your account settings at any time.
8. How we hold and protect personal information
We store data securely using electronic and hard copy systems, both onsite and with trusted providers. Reasonable steps are taken to safeguard information from loss, misuse, and unauthorised access. We are not responsible for data security during external transmission unless encrypted.
9. Accessing or correcting your personal information
You may request access or corrections to your personal information by contacting our Privacy Officer. Verification may be required. If we deny your request, we will explain why and advise you of your options. Access may involve a fee where appropriate under law.
10. Our websites
We may collect technical data such as IP addresses and browser types for analytics and system administration. Cookies may be used for improved interaction, session tracking, and preferences. You can disable cookies via your browser settings.
We are not responsible for the privacy practices of third-party websites we link to. Please refer to their privacy policies separately.
11. Complaints and privacy concerns
If you have any concerns or wish to lodge a complaint, please contact our Privacy Officer. We aim to respond within 5 business days. If not resolved, you may contact the Office of the Australian Information Commissioner: www.oaic.gov.au.
12. Contact Details
Privacy Officer
Apollo Cardiology
23/95 Monash Avenue
Nedlands 6009
Western Australia
13. Policy updates
We may update this policy from time to time. The latest version will always be available at www.apollocardiology.com.au